We have crafted the most popular questions asked by our customers and displayed them in an easy to read format. If you require any further information that is not covered below, then please reach out to the Gloverall team.
We at Gloverall are presently covering the cost of any duties and taxes for our EU customers.
For overseas NON-EU orders, customers are responsible for any duties or taxes to be paid.
Duty or tax is levied by the country you live in and is outside of our control. Duty/Tax, and any clearance costs, are payable locally and are not the responsibility of Gloverall PLC. You will be contacted directly by DHL to make this payment. Upon payment of the Duty/Customs charges the parcel will be released for delivery.
We would advise to use our sizing guide and measure either yourself or a similar product you currently own, you can find our size guide here: https://www.gloverall.com/pages/sizing-guide
Our products have a size guide when you click on the item, under the size measurements you have ‘view guide’ which will provide the measurements of the product in cm and inches!
Yes of course, please follow our returns policy here: https://www.gloverall.com/pages/returns-refunds
You can find that information here: https://www.gloverall.com/pages/
Please be advised during peak times there may be delays.
European Union: Free DHL Tracked Shipping orders over £300. All other shipping £30.
Non-EU & Rest of the World: Free DHL Tracked Shipping orders over £300. All other shipping £30.
United Kingdom: Free Shipping
You can follow this link:
You can find these here: https://www.gloverall.com/pages/payment-methods
If you email our Customer Services Department at email@example.com , we will be able to check if your order can be stopped.
We do not have the facility to do this, however if you have any questions, please contact our Customer Service Department on 01604 812 812 or email firstname.lastname@example.org and we will be happy to provide any advice.
We run promotions throughout the year, to hear what is going on you can follow us on social media, you can also keep an eye on our website and sign up to our newsletter for notifications.
No, we do not charge VAT outside the UK.
We do not currently have repairs available at present; you can find replacement parts we have available here:
https://www.gloverall.com/collections/care-repair and a local alterations specialist should be able to replace them.
Please send photos of the issue and your order number to email@example.com
Mon-Thu: 8.30am - 5pm GMT
Fri: 8.30am - 1pm GMT